OUR recommend tour plan
TERMS AND CONDITIONS
bOOKING AND PAYMENT
■ All tours are conducted by our native English speaking Japanese Driver & Guide
■ The base prices listed in our price table are general guidelines only with no special requests .
■ There are additional conditional fees charge listed below the price table
■ Kindly read our tours details carefully, terms and conditions and price table before enquire
■ Standard plans are no changes to the original plans as pre-assigned driving routes
■ Non-standard/customised plans are special design plans to the places that guests wish to see with fees
■ Email us with your detailed requests and details (Age, Total Pax, Hotel to pickup and your tour request)
■ Email must be given to us in order to reply back to you
■ Price exclude all meal & beverage costs, attractions admission or rides fees and guests expenses
■ Price includes 1 native Japanese driver/guide, car usage, 2 way transfer (hotel to hotel), toll & highway costs,
fuel costs and 5% PAYPAL fees
■ For Yokohama/Saitama/NRT/HND airport pickup to start the tour, additional fees 5,000 yen per person
■ All bookings must have a valid contactable mobile number to text in Japan
■ All customers should use pocket WIFI/SIM card in Tokyo for texting us in LINE chat
■ Itinerary detailed schedule PDF will send to your email address
■ We do not do attractions /cafe reservations or neither hotel reservations
■ We do not accept credit card payment or cash due to personal security data leakage breach
■ All tour bookings must reserve via full payment by PAYPAL
Guided tour conditions
■ This is private transport guided tour by a native English speaking Japanese driver
■ The tour is conducted in English
■ Standard 8 hrs guide depend on each plan with flexible end time subject to mutual agreement
■ If guide hours exceed the standard hours, overtime fees will apply subject to mutual agreement.
■ Overtime fees will not apply due to traffic or weather conditions.
■ Customize tour plans based on our recommendations
■ Special requests are subject to prior discussion before booking
■ Actual day request is subject to guide availability and within planned routes and time
■ Do drop us your detailed hotel name and location for pick-up
■ Please fill in the contact form with all details to reach us for enquiries with your email
■ We will reply your contact enquiry request within 2 working days
■ After we reply to your request, please keep in contact with us for clarification till booking
■ Reservation can make up to 1 day in advance subject to guide availability
■ However, it is advisable to book 2 months in advance for peak season.
■ Please install WHATS APP or LINE chat for subsequent communication after booking
■ Total places to visit may subject to weather and traffic conditions
■ Rescheduling of tour dates are subject to availability
■ HM Tour reserves all right to reschedule or change the terms and conditions with no prior notice due to
unforeseen circumstances
CANCELLATION POLICY
■ All our sales are non-cancellable and non-refundable
■ We will only provide partial refund or replacement tour under extreme weather conditions
■ Any cancellation must be initiated by email or LINE or What App
■ Reasons have to be provided for cancellation of bookings
■ Cancellation due to global disaster and weather are considered on case-to-case basis
■ Other cancellation of hotels and attraction tickets purchased on behalf are non-refundable
■ Depending on real time situation, rescheduling or postponement of schedules may initiate to replace cancellation
■ Refund is calculated after deduction of admin fees
■ If you book the tour when the disaster already happens, strictly no refund
■ If in the event of tour participant/s death, partial refund will initiate after admin fees deduction with death
certificate document proof in English and relevant authority stamp.